The Ritz-Carlton Hotel Company Introduces New Brand Platform: ‘Let Us Stay With You’

In a new brand platform which launches this month, The Ritz-Carlton Hotel Company L.L.C. showcases the core service philosophy that makes them a successful luxury lodging company, with the introduction of an entirely new communications approach. Disrupting convention in the hotel category, The Ritz-Carlton poses an alternative style of question to guests, asking ‘Let Us Stay With You’, thereby reversing the age-old approach of hotels asking guests to stay with them. Through the use of artwork, film, messaging, and digital experience platforms, guests are requested to allow The Ritz-Carlton to be much more than just a hotel; indeed to be that indelible memory that lasts a lifetime.

The campaign delivers the message in an intriguing fashion, drawing explicitly on a guests’ power of memory, by creating serendipitous moments that recall the beautiful facilities, one-of-a-kind on-site experiences, and services provided by the ladies and gentlemen of The Ritz-Carlton. “We worked with a dynamic cross-section of more than 35,000 ladies and gentlemen around the world to define the pillars of the new brand platform” said Chris Gabaldon, Chief Sales & Marketing Officer of the luxury hotel company. “We made a deliberate decision not to call this a ‘campaign’ or ‘advertising program’ because we feel this platform is so much more than that. It is a series of guidelines which inform how we interact with our guests, which new products and services we introduce, how we train and evangelize our employees, and even our design décor strategy.”

The brand platform addresses a primary priority that the organization believes is essential to the long-term success of The Ritz-Carlton within an evolving luxury consumer mind-set: To create guests for life through thoughtful touch points along their continuous journey as a guest. “The Ritz-Carlton is a brand that has proven the test of time and has continued to elevate its game to compete not only within the luxury hotel sector, but amongst the most elite luxury labels in the world” commented Herve Humler, President of The Ritz-Carlton. “We continue to deliver a unique blend of refined, yet relevant physical spaces, legendary service, superb craftsmanship by the ladies and gentlemen who work for the company, and innovative services; proof that our legendary icon only continues to improve.”

Unique to previous platforms used by The Ritz-Carlton, ‘Let Us Stay With You’ declares the company’s clear point of view by defining those rare and special things that characterize true luxury. Uniting guests around the world by speaking directly to those connected by their wants and needs, rather than their geography and culture.

Components of the platform include a comprehensive advertising campaign, complemented by a memory-evoking piece of film, the introduction of additional social media networks and a website re-design revealing one of the most engaging new executions on www.RitzCarlton.com. The featurette which will debut mid-October is a dynamic, ever-changing online portal that allows ladies and gentlemen to publically curate triumphant stories of luxury service and care, reinforcing that the brand represents a new era in the luxury conversation among consumers.

Applications of the fully integrated platform also extend into the social space. ‘We care deeply about how our guests interact with us even while they’re not in our hotels, which is why we’ve paid special attention to the role of social media across our guests’ journeys” says Gabaldon, “Digital initiatives such as our Foursquare World Concierge further support our efforts to stay with our guests where ever they are, and to add value to their lives even when they’re not traveling with The Ritz-Carlton.

‘Let Us Stay With You’ packages have also been launched at Ritz-Carlton properties, in tandem with the roll out of the communications channels. ‘Discover With You’ opens a world of discovery in the Ritz-Carlton destinations, ‘Rejuvenate You’ offers a variety of tranquil spa moments and ‘Treat You’ carries the promise of the most exquisite surrounds of The Club Level.

Source: Ritz Carlton at www.RitzCarlton.com

Mary Hammond, Exec. Director of Paducah CVB and Marketing Assistant Laura Schaumburg Discuss Social Media

Courtesy of Paducah2 on YouTube

EuropeTravel.net Debuts New Online Social Community

EuropeTravel.net has today debuted their new online social community and website where visitors can share information about travel and sightseeing in any of the 55 countries that comprise Europe. In addition, the goal of EuropeTravel.net is to help create an informative network that allows travel companies to reach and connect with new customers.

This groundbreaking new website is designed for both travelers and travel companies, and offers something of value to everyone. Travelers can easily create a customized account and start sharing with others on the network. They can upload videos of their travels, share photos and join discussions about European travel, news related to travel and about the amazing destinations in Europe.

This provides an excellent way for travelers to share information on their favorite destinations, but also to engage with others who share their passions, to explore new travel possibilities and to find great deals as well. Travelers can create social profiles that give as much (or as little) information as they want, organize their photos and videos, post entries and more.

For businesses, the benefits are manifold. For instance, resorts can easily create free classified listings on the site to promote their offers. Travel companies, resorts and other businesses can upload videos that highlight the beauty of their location, their amenities and more. In addition, all of these services are available to businesses and travelers at no charge – EuropeTravel.net is completely free to use.

Businesses also gain the advantage of being able to market directly to travelers, something that is not possible on other social networks and communities. Targeted marketing and offers made directly to those who are most likely to be interested offer the best possible conversion and ensure that travel companies, resorts and others are able to engage with new customers on a scale not possible previously.

To find out more about EuropeTravel.net, visit http://www.EuropeTravel.net, or connect with them on Twitter @europetravelnet.

 
Source: http://europetravel.net/press-release-europetravel-net-debuts-new-online-social-community/

Hotel Booked in Freefall: Promotional Video for Hotels.com New Mobile Booking App

Courtesy of JT Holmes on YouTube