Revinate Launches Comprehensive Social Media Solution for Restaurants

Revinate, the next generation of guest satisfaction has announced its much anticipated restaurant solution. This innovative new solution for restaurants leverages Revinate’s experience as the leading social media solution for thousands of hotels worldwide. Now, restaurant brands, management companies, owners and operators can benefit from the powerful online reputation platform that global hotel companies such as Hyatt Hotels, Sofitel and Kempinski rely on daily to engage guests and manage guest satisfaction.

Revinate’s restaurant solution provides a single dashboard to manage all online reviews, mobile check-ins and social media mentions, and includes sophisticated trending and sentiment analysis. With Revinate, restaurateurs can now monitor feedback for their restaurants and their selected competitors across millions of sites in real time, and then easily engage with customers on top review sites and social networks – the locations where most diners now select restaurants and make reservations. This new service, available for an affordable monthly subscription fee, is designed to be easy enough for any employee to use, regardless of technical ability.

“I can’t think of any software service that is more valuable for an individual restaurant or chain today. I spent 20+ plus years in the restaurant industry in operational roles and I only wish this software was available for me when I was struggling to figure out where our restaurants were strong and where we needed to invest resources. With Revinate, you can easily pinpoint operational problems and fix them before they become serious and costly issues,” says Clark S. Kincaid, Ph.D, Associate Professor at UNLV’s William F. Harrah College of Hotel Administration.

Orient-Express’s Jeff Webster, Public Relations and Digital Media Manager, North America, says, “Online review sites and social media are critically important to our business, which makes sense given the passion people have towards food and the research consumers do to discover new restaurants. Revinate saves us an incredible amount of time, aggregating all reviews and review scores into a single location so we can quickly assess guest satisfaction and understand how we're measuring up against our competitors. We can then focus more energy on building brand visibility, engaging with customers and driving new business."

A long-time hotel client, Kimpton Hotels and Restaurants has also been using Revinate’s restaurant solution to manage their restaurants’ online reputation. Jeff Brown, Area Director of Restaurant Operations, says, “Revinate has become a critical tool for us to monitor and track our online reviews. Restaurants are incredibly susceptible to a loss in revenue as a result of bad online reviews so it’s incredibly important to know what people are saying in real time. Revinate allows us to stay in-tune to what people are saying, and allows us to easily act, for example, by publicly responding to reviews or opening tickets to assign responsibility should issues arise that can be remedied.”

“Our restaurant solution was designed in close collaboration with restaurant managers from hospitality companies who have long trusted Revinate,” says Jay Ashton, co-founder and CEO of Revinate. “With thousands of hotels relying on Revinate every day, it’s a natural progression for us to also help restaurants use public reviews and social media to grow their businesses, and we’re thrilled to be launching our innovative restaurant solution today.”

Restaurants interested in learning more can visit http://www.revinate.com/for-restaurants or email info(at)revinate(dot)com.


Source: PR Newswire

Unlock Columbus - A Social Media Adventure in Columbus, GA

Video Courtesy of Columbus Georgia CVB on YouTube

Orbitz.com Launches "Gift It Forward" Facebook Contest

This holiday season, Orbitz Facebook fans will have the chance to recognize individuals who make the world a better place with the gift of travel through the Orbitz "Gift It Forward" contest on Facebook. Whether saving someone a trip to the store or helping to save the world, the "Gift It Forward" contest allows Orbitz Facebook fans to nominate a deserving neighbor, co-worker, family member, or friend for a well-deserved luxury vacation to Mexico.

"The wonderful thing about the Gift It Forward contest is that it allows our fans to nominate others for the good things they've done," said Chris Orton, president of Orbitz.com. "Orbitz is excited to provide a much-needed vacation to those who have gone above and beyond, and Gift It Forward is a great way for deserving people to be recognized for their actions."

To nominate someone for "Gift It Forward," visit the Orbitz Facebook page and complete a short form describing why the person nominated deserves to win. After submitting the form, the nominator must inform the nominee that they need to "Gift It Forward" and nominate someone else for their entry to be valid. Orbitz will award six travel packages to the nominees and their nominators for all-inclusive luxury trips to Mexico. Orbitz will also award fans with pairs of round-trip airline tickets throughout the contest just for submitting a nomination. Nominations are accepted now through December 9.

Orbitz will select ten finalists based on a combination of relevance, quality, and creativity. Orbitz Facebook fans will then vote for their favorite story. The top three finalists and those who nominated them can win one of these grand prizes:

• First Place: Vouchers for round-trip airfare, one all-inclusive 4-night stay at the Paradisus Playa Del Carmen La Perla for two and $800 in spending cash; and one 5-night stay at the Palace Resorts for two including meals, beverages, and $800 in spending cash.

• Second Place: Vouchers for round-trip airfare, one all-inclusive 5-night stay at Marival Residences & World Spa for two including unlimited tours and unlimited golf green fees, and $700 in spending cash; and one 5-night all-inclusive stay at the Riu Santa Fe for two, including $575 in spending cash.

• Third Place: Vouchers for round-trip airfare, one all-inclusive 5-night stay at the Hotel Barcelo Maya Palace Deluxe for two including a $20 spa services credit and $575 in spending cash, and one all-inclusive 5-night stay at the Riu Emerald Bay for two and $550 in spending Cash.

In addition to the prizes mentioned above, Orbitz will randomly award pairs of round-trip airline tickets throughout the promotion just for submitting a nomination. To nominate someone for "Gift It Forward," visit www.facebook.com/orbitz. Grand prize winners will be announced on or about December 22, 2011.

Source: PR Newswire